At Yiwu City Zhouji Trading Company, we aim to provide you with the clearest possible information. Below are some frequently asked questions from our customers and their answers. If you have any further questions, please feel free to contact us.
1. How do I place an order?
You can place an order directly through our website. Browse the items you are interested in, select the quantity, click “Add to Cart,” and then proceed to the checkout page. Follow the prompts to fill in the relevant information and complete the payment.
2. What payment methods are accepted?
We accept multiple payment methods, including:
Credit Card
Debit Card
3. How long does shipping take?
Domestic shipping: Generally delivered within 1-5 business days, depending on your address.
International shipping: Usually 5-15 business days, the exact time may vary depending on the destination and customs processing.
4. How do I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to check the order status on the relevant shipping company’s website.
5. How do I request a refund or return?
You can submit a refund request within 7 days of receiving the goods. Please ensure the product is brand new and unused, and retain its original packaging. You can view details and the return process in our Refund and Return Policy.
6. How to contact customer service?
If you have any questions or need assistance, please contact our customer service team through the following methods:
Phone: 18171410952
Email: 375565783@qq.com
Our customer service team will reply to you as soon as possible during working hours.
7. Do you support international shipping?
Yes, we support international shipping. Specific shipping costs and delivery times will vary depending on your address and the shipping method you choose.
8. Can I modify my order?
Once your order is submitted and payment is successful, we will process your order as soon as possible. If you need to modify your order, please contact us as soon as possible. We will try our best to meet your request, but we cannot guarantee that modifications will be successful before shipment.
9. What if there is a quality problem with the product?
If the product you receive has a quality problem or is damaged, please contact our customer service in time. We will provide you with solutions, including return and exchange services.