Thank you for choosing Yiwu City Zhouji Trading Company! We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we offer a reasonable refund and return policy to ensure your shopping experience.
1. Refund Conditions
You can submit a refund request within 7 days of receiving the goods.
The goods must be in brand new, unused condition, and retain their original packaging and labels.
When returning the goods, please attach proof of purchase or order number so that we can process your request as soon as possible.
2. Return Process
If you wish to return an item, please follow these steps:
Contact Customer Service: Please contact us using the following methods to inform us of your refund request and order information:
Phone: 18171410952
Email: 375565783@qq.com
Obtain Return Authorization: After confirming that you meet the refund conditions, we will provide you with return authorization and return address information.
Return the Goods: Please pack the goods properly and return them to the designated address. We recommend using a courier service with a tracking number to ensure the safe delivery of your package.
3. Refund Processing
Once we receive the returned goods and confirm their good condition, we will process the refund as soon as possible.
The refund will be processed according to your original payment method and usually arrives within 5-10 business days, depending on the payment method.
4. Non-Returnable Goods
The following goods are not eligible for return:
Goods showing signs of use.
Goods past the refund application period (7 days).
5. Shipping Costs
Under normal circumstances, return shipping costs are borne by the customer. If the goods have quality problems or the wrong goods were sent, we will bear the return shipping costs.
6. Contact Us
If you have any questions about refunds and returns or need further assistance, please feel free to contact us:
Tel: 18171410952
Email: 375565783@qq.com
Thank you for your trust in Yiwu Zhouji Trading Company. We look forward to providing you with better service!